DACX Ameyo (Professional) is an all-in-one Contact Center software gives you enhanced customer satisfaction levels, low cost per contact, high contact center uptime and high revenue per customer with efficient management of workforce, customers, processes and performance parameters. The full-featured solution perfectly caters to international Contact Centers that strive to deliver superior customer interactions with multi-channel and multimodal contact and maintain business productivity and efficiency.

Armed with capabilities, such as the Predictive Dialer, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), IP-PBX, Voice Logger, Quality Monitoring, CTI, CRM and Reporting, the solution is ideal for international campaigns for customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes across various verticals such as BPO, communications, financial services and technology.

Key Benefits

•  Innovative technology for easy integration with existing applications, high uptime and faster development of customized applications.

•  Host of features such as Skill based routing, Dynamic Call Pacing, High AMD rates, Multiple Campaign Management, Call Compliance, lead management, Quality Monitoring, Reporting and Analytics.

•  High Scalability from tens to thousand of seats without heavy investment into telephony equipment and hardware.

•  Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration.

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