Drishti’s innovative all-in-one communications solutions are designed to ensure significant improvement in productivity and highest customer satisfaction. It offers top-of-the-line capabilities, such as ACD (Automatic Call Distributor), IVR (Interactive Voice Response), Predictive Dialer, IP-PBX, Voice Logger, Unified Contact Messaging, CRM and Reporting.

The solution is equipped with a host of features such as Intelligent Routing, Skill-Based Routing, Predictive Dialing, Rule-based Dialing, Dynamic Queuing, Multiple Campaign Management, Robust Lead Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low Total Cost of Ownership (TCO) and ability to work seamlessly over TDM or VoIP.

The DACX™ architecture allows various modules to interact with each other on well defined interface thereby providing easy integration with existing applications and infrastructure and faster development of custom made applications. The architecture enables redundancy at multiple levels of the infrastructure thereby providing high scalability and high up-time of overall solution. Additionally, it saves upto 70% of hardware and operating system costs usually incurred by contact centers.